CRUISES TERMS and CONDITIONS
In making a booking with GCB PTY LTD you herby agree to the terms and conditions outlined below.
Cruise Departure Point: MARINA MIRAGE - 74 Seaworld Drive Main Beach, Gold Coast 4217. Enter main driveway of the Marina Mirage Complex. There are 2 jetty's at the end of the driveway, please take the LOWER right hand jetty and walk all the way to the end (of the jetty). Parking: Free parking is available at Marina Mirage and a taxi rank in located at the entrance to Marina Mirage
Boarding Time: Please note that boarding will commence 1 hour prior to your cruise departure time. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We recommend you allow sufficient time for travel to the marina.
Dress Code: Smart/neat casual attire. No thongs and singlet's please.
Infants: Please advise office at time of booking for a preference regarding highchair, pram space or chair for your infant. Please note, that on occasion where the cruise may full, availability of highchair/ pram spaces may be limited.
Mobility: Please note there may be access limitations for guests with mobility issues. We strongly recommend you speak with our booking office prior to your cruise to seek advice.
Dietary Requirements: Please refer to our website for our latest sample menu. Gluten Free, Nut Free, Dairy Free, Halal and Vegetarian items are highlighted. If you have any dietary requirements please advise our booking office at least one week prior to your cruise and we will try to accommodate your needs where possible. We cannot be held responsible for consumption/ cross contamination with regards to allergies or dietary requirements.
Table Requests: Requests for tables of two and window seats will be taken into consideration but are not guaranteed. A guaranteed window seat is available for an additional $20.00 per person, for the two guests next to the window. A guaranteed table of two is also available for an additional $40.
Guaranteed Window Seats/Table for Two may not be available on Special Occasion Cruises (e.g. Valentine's Day/, Mother's Day, Christmas, New Years Eve)
Cakes: Guests are welcome to bring their own cakes onboard. Please note a cakeage fee of $2.50 per person applies.
Cakes are also available for purchase. Please enquire with the office at least one week prior to your cruise.
Drink Packages: Please note we have drink packages available for purchase prior to the cruise. These must be pre-purchased via the office and are not available for purchase on-board. Please visit Showboat.net.au to view beverage packages available.
Please note if you opt for drink packages we ask everyone in the group purchases a package, although they can be mixed (eg 2 x silver, 2 x gold, 3 x platinum etc.) Packages are stirctly monitored and any sharing of packages will result in your packages being forfeited.
Bar Tab: It is possible to pre-pay a bar tab either prior to the cruise date or at the start of the cruise. Please note all bar tabs are strictly non-refundable.
Bar bills: If you do not have a drinks package or a pre-paid bar tab, your drinks must be paid for at the end of your cruise. At the conclusion of the cruise your table will be provided with one itemised bill. Unfortunately we cannot split bills for groups. Guests bills must be paid prior to the end of the cruise and before any guests can dismebark. We can accept payment using cash, Visa or Mastercard.
Payments: Full payment is required upon booking. Please note that your cruise is not confirmed until final payment has been made. Payments can be made via:
Cash: Payments can be made at participating tour desks and hotel concierge.
Cheque / Money Order: If paying by cheque, please make cheque payable to: Gold Coast Boats Pty Ltd, PO BOX 2201 Southport 4215.
Direct Deposit: Payments may be made at any ANZ Bank direct into the account of Gold Coast Boats Pty Ltd. BSB : 013 395 Account No : 1928 30825.
Please note that your RESERVATION NUMBER must be used as the payment reference, as without such your booking will remain unpaid.
Please also forward a copy of your payment receipt to email@example.com.
Credit Card: Cards Accepted: Visa & MasterCard
Payment can be made via credit card over the phone or by booking online through our secure booking form. Credit card purchases incur a 1% surcharge.
Gift Vouchers: If paying by gift card please advise the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, the remaining balance can be used on the cruise either towards beverages or optional extras etc. We are not able to return any unused funds to the purchaser or recipient of the gift card.
Special offers: Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.
Making changes to your cruise
Within 21 days
Please note that no changes (change of date, reduction in passenger numbers, cancellations) can be made within 21 days of your cruise departure as we spend considerable time and effort in our forward planning of our cruises. We appreciate your understanding in this regard.
Should you have any concerns that you may need to amend your booking, Cancellation Insurance can be purchased at $5 per person. Please call the office within 48 hours of making your booking should you wish to purchase this.
Outside of 21 days
Changes to your booking can be made. Please call the office should you wish to make any changes. Please note that any refunds will incur a 20% administration fee.
Refunds: Refunds may be issued outside of 21 days of the cruise departure. Please note that any refunds will incur a 20% administration fee.
Missed Departures: Unfortunately refunds or transfers are not permitted due to a missed departure. We strongly recommend that you check travel/traffic conditions on the day of your departure, in particular when there are special events (e.g. public holidays, Gold Coast Marathon, Gold Coast Car races) as these can often cause traffic delays.
Changes to the cruise: We reserve the right to amend vessels, menu, entertainment or any other aspect of your cruise where necessary and without notice.
Tour Cancellation: Cruises are subject to minimum numbers and tours may be cancelled or schedules may change (with or without notice) for a variety of reasons, including, but not limited to bad weather conditions, traffic delays, technical disruptions. Unless otherwise required by law, we will not be responsible for paying costs or expenses you may incur as a result of the change of time or cancellation
Responsible Service of Alcohol and Behaviour - In the interest of passenger and crew safety; staff reserve the right to refuse the service/supply of alcohol to any unduly intoxicated, under age or disorderly guest.
If deemed necessary, Management may elect to dock the vessel and remove the guest and/or notify police.
Smoking: Please note that a non smoking policy applies to all vessels.
Photography: Your image may be captured at any time and be used in publicity, promotional or advertising material in any format whatsoever, for sales of souvenir photographs or marketing. By entering the vessel, you consent to your image being recorded and used for these purposes and you acknowledge that copyright in these materials rests with the Showboat Cruises.
VESSELS & MENUS ARE SUBJECT TO CHANGE WITHOUT NOTICE
Document Date: March 2015
Ph (07) 5527 6361 www.rivers.net.au
MARINA MIRAGE - D Arm Berths, Marina Mirage, Seaworld Drive Main Beach, Gold Coast, Queensland 4217