Rivers Cruises Terms and Conditions
In making a booking with Rivers Cruises you agree to the terms and conditions outlined below.
Cruise Departure Points
MARINA MIRAGE - D Arm Berths, Marina Mirage, Seaworld Drive Main Beach, Gold Coast, Queensland 4217. Parking: Free parking is available at Marina Mirage
If you require further assistance or directions please call (07) 5527 6361.
PLEASE REFER TO YOUR DETAILS OF RESERVATION FOR YOUR BOARDING TIME.
FOR THE ENJOYMENT OF ALL GUESTS, THE VESSEL WILL LEAVE SHARP AS PER BOARDING TIMES.
Dress - Smart / Neat Casual dress is required on board our vessels
Group Bookings - One person must be responsible for the booking and all payments. WE DO NOT SPLIT BILLS or ACCEPT PAYMENT FROM INDIVIDUALS ON GROUP BOOKINGS. A Deposit must be made upon booking being 20% of the total booking amount. FULL Payment and confirmation of numbers for group bookings must be made 21 days prior to cruise date. No Refunds or transfer of funds will be issued if any alterations to the booking are made after this period of time.
Payments: Full payment is required upon booking. YOUR CRUISE IS NOT CONFIRMED UNTIL FINAL PAYMENT HAS BEEN MADE
Payments can be made via:
Cheque / Money Order: If paying by cheque, please make payable to: Gold Coast Boats Pty Ltd
Cash: To be paid at XXX Tour Desk, Located in Chevron Renaissance, 3240 Surfers Paradise Boulevard, Surfers Paradise, QLD 4217
Direct Deposit: Payments may be made at any ANZ Bank direct into the account of Gold Coast Boats Pty Ltd,
BSB : 013 395 Account No : 1928 30825
Please call the office to advice of payment on (07) 5527 6361.
Confirmation of reservation only upon receipt of full deposit/payment
Credit Card: Cards Accepted: Bankcard, Visa, MasterCard, EFTPOS, Direct Credit
Payment can be made via credit card over the phone or simply post / fax your invoice with credit card details attached.
Credit card purchases incur a charge. Visa and MasterCard – 1%
Rivers Gift Vouchers: If paying by a Rivers Gift Card; Rivers need to be notified at the time of booking and are to be given your Gift Card Number. If the Gift Card amount is larger then the total cost of the cruise no refund will be given. The remaining amount on the Gift Card must be used on the night of the booking either towards Beverages or Optional Extras etc.
Refunds - Any refund will incur a 20% administration fee
Unless "cancellation insurance ($25 pp) is purchased, there will be no refund for any cancellation within 21 days of your Cruise Departure date & time, this also includes payment made by Rivers Gift Cards. This policy applies to all Rivers Cruises, Tours and Transfers.
STRICTLY NO REFUNDS OR TRANSFERS FOR LATE-ARRIVALS AND NON-ARRIVALS
Dining/ Food - If you are going on board a cruise that offers food, please call, email or fax through any special dietary requirements prior to your cruise date. If we are not notified in advance of dietary requirements, we may be unable to accommodate these on your cruise.
Table Requests - Requests for tables of two and window seats will be taken into consideration but are not guaranteed.
A guaranteed window seat is an additional $20.00 per person, for the two guests next to the window. Those who pay the additional cost are given priority. Guaranteed Window Seats are not available on Special Occasion Cruises (Valentine's Day/ Mother's Day/ Christmas / New Years Eve)
Cakes - Guests bringing cakes on board must notify Rivers upon booking. A cakeage charge of $2.50 per person applies for our staff to cut & serve cake to guests.
Discount Vouchers - Discount vouchers must be advised of at time of booking. We do not accept any vouchers after payment has been made. Original vouchers and coupons must be sent to / or presented at a Rivers Office prior to the cruise, with the exception of Rivers Gift Cards, which are to be presented to the cruise staff on the night.
Responsible Service of Alcohol and Behaviour - Strictly No B.Y.O. Rivers follow the rules of Responsible Service of Alcohol. In the interest of passenger and crew safety; the first sign of any unruly conduct or intoxicated behavior from a guest will result in the vessel immediately turning around and docking. The police will be notified of the incident and the offending passenger/s will be escorted off the vessel.
Smoking- All Rivers Vessels are strictly NON SMOKING. No employee, client, agent or invitee is to permit and/or commit any act that is illegal, offensive or in breach of any statue, by law, order, regulation or other law
Whale See Guarantee - A "Whale See Guarantee" is offered for the Whale Watching Tours. If the captain confirms that no whales were sighted on a tour, passengers have the opportunity to come back on the next available Whale Watching Tour only.
Tour Cancellation - Tours may be cancelled or Schedules may change without notice for a range of reasons including but not limited to bad weather conditions, traffic delays, technical disruptions. Unless otherwise required by law, we will not be responsible for paying costs or expenses you may incur as a result of the change of time or cancellation
VESSELS & MENUS ARE SUBJECT TO CHANGE WITHOUT NOTICE
Document Date: March 2014
Ph (07) 5527 6361 www.rivers.net.au
MARINA MIRAGE - D Arm Berths, Marina Mirage, Seaworld Drive Main Beach, Gold Coast, Queensland 4217